Imperium Home Solutions Group Pty Ltd as trustee for Imperium Home Solutions Australia Unit Trust ABN 49 414 494 389 (“Company”, “We”) is sensitive to the concerns that you, our customers, may have with the confidentiality and handling of your personal information. We take your privacy very seriously. Therefore, we ask that you take the time to read this document which sets out how we handle, maintain and secure your personal information.
4.1 Information we hold
We generally hold personal information about our customers. This information can include their contact details, buying habits and transactional details.
4.2 Why we need personal information
You are always allowed to deal with us on an anonymous basis. However, as a provider of goods and services, we sometimes find it necessary to collect certain information from you.
There are a number of ways in which we may collect information from you. These include:
– application forms;
– our website (including cookies);
– over the phone; and
– over the phone; and
In addition, there may also be certain laws which may require us to collect personal information from you. Where these apply, we will provide you with information about our legal requirements when we collect your personal information.
4.3 What about Credit Card details
To safeguard your credit card details, we will not collect or store your credit card details on this website. Sensitive cardholder data is managed independently by the Australia and New Zealand Banking Group Ltd (ANZ) through the ANZ eGate internet payment facility. All credit card transactions are SSL encrypted by the ANZ bank with Fraud Minimisation tools such as Verified by VisaTM (VbV) or MasterCard SecureCodeTM used for your added security.
4.4 What about ‘sensitive information’?
We will not ask you for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation, unless:
(a) you consent to providing that information to us;
(b) the collection of that information is specifically authorised by law;
(c) the collection is necessary to lessen a serious or imminent threat to your health or safety or the health or safety of another person; or
(d) the collection of the information is necessary for the establishment, exercise or defence of a legal claim.
4.5 What happens if you do not provide personal information
If you do not provide us with accurate or complete information when we request it, we may not be able to provide you with a proper level of service.
5.1 Who may view your personal information
We will only grant access to others to view your personal information where we believe it is necessary, and in your best interests, for those people to view your personal information.
In general, only our employees or subcontractors may view your personal information.
We will only disclose personal information to a third party if:
(a) that disclosure is required to give effect to the purposes for which we collected the information;
(b) we have your consent to that disclosure;
(c) we believe that the disclosure may lessen a risk of harm to your health or safety, or to the health or safety of another person;
(d) we are required by law to disclose the information;
(e) the disclosure is required for the enforcement of a criminal law or a law imposing a pecuniary penalty or for the protection of public revenue; or
(f) the third party is our agent or contractor and is required by us to keep that personal information confidential and will only use that information for the purposes for which it is disclosed.
5.2 International transfers
If we transfer your personal information overseas, we will first obtain your written consent before doing so and will take reasonable steps to ensure that the overseas organisation complies with our privacy obligations to you.
5.3 Where is your personal information stored?
We may store your personal information in both hard copy and on computer. Hard copy information is kept under lock and key. Information stored on computer is generally password protected.
5.4 Updating your personal information
If at any time you believe that any of your personal information that we store is not accurate or is out of date, please let us know by contacting our Privacy Officer.
Any personal information collected from you via our websites and via email are governed by this policy.
We may also track your viewing habits to allow us to tailor your web surfing experience.
Where we communicate by email with you, we may ask you for personal information which is related to the purpose of that communication.
If we collect personal information for direct marketing purposes (either to market ours or someone else’s products), then we will try to first obtain your consent before we market directly to you.
If we cannot practically obtain your consent, then we may still directly market to you, provided that:
(a) we advise you that you can be taken off the mailing list at any time;
(b) you have not previously asked to be taken off the mailing list; and
(c) we display our contact details clearly in each direct marketing publication.
If you wish to be taken off any mailing list, please contact our Privacy Officer.
You may access your personal information by contacting our Privacy Officer.
We will use our best efforts to take less than 30 days to respond to your
We may also charge you a reasonable fee for providing access to your personal information.
9.1 When we can withhold your information
We may withhold access to your personal information in a number of circumstances. These include where:
(a) providing access would pose a serious and imminent threat to the life or health of a person;
(b) providing access would have an unreasonable impact on the privacy of others;
(c) the information is subject to confidentiality where the person who provided the information to us did so expressly on the condition that it remains confidential;
(d) the request is vexatious or frivolous;
(e) the information relates to legal proceedings between us and the information would not be required to be discovered to a court ;
(f) we are in commercial negotiations with you and the information would reveal our intentions;
(g) providing access would be unlawful or we are required by a law to withhold access; or
(h) providing access could prejudice the investigation or detection by our organisation or by a government body of an unlawful activity or some serious or improper misconduct.
(i) the entity has reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to the entity’s functions or activities has been, is being or may be engaged in;
(j) giving access would be likely to prejudice the taking of appropriate action in relation to the matter; or
(k) giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
(l) giving access would reveal evaluative information generated within the entity in connection with a commercially sensitive decision-making process.
Where we do withhold your personal information, we may instead choose to give you a summary of that information.
9.2 Written reasons
If we do withhold your personal information, we will provide you with written reasons.
9.3 Third party intermediary
If we withhold access to your personal information, we will consider whether the provision of access to an independent third party will meet both of our needs.
If you have any complaints concerning the collection and/or use of personal information you should contact our General Counsel Michèle Williams on 03 9516 0000 or email firstname.lastname@example.org or mail to PO Box 6176, St. Kilda Road Central, Victoria, 8008.